Digital Trust Specialist (DTSp®)
- Governance -

Governance: the act or process of governing or overseeing the control and direction of something. In business the practices, processes and policies that help guide a business in the right direction.

Let’s examine the relationship between governance and consumer digital trust.

Governance entails leadership, decision making hierarchies, policy and accountability frameworks, effective risk management aligned to business objectives, and oversight processes and procedures to ensure compliance.

Governance is the foundation of digital trust. Research indicates professional, open, honest and transparent business management is a key influencer in any decision to engage with an organisation, particularly regarding the use of new technologies.

Effective governance is required to make those things happen and whether or not consumers can trust an organisations digital service/product delivery starts with governance -- whether or not it exists and whether or not it’s effective.

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An ounce of prevention is worth a pound of cure. So it’s crucial for organizations to implement strong governance so they can earn the trust of customers and other stakeholders. 

DTSp® - Governance
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